Depending on the plan you choose, you can have a 14-day withdrawal period from the date of subscription (before the insurance takes effect) or in case of a visa refusal by the Consular Authorities.
All the details relating to the right of renunciation are present in the Terms and Conditions of your contract.
In the case of 14 days withdrawal period from the date of subscription, you must send by email at contact@insurte.com :
- Copy of your Contract
- Copy of your Passport
- Your request using the following model:
"I, the undersigned, (Mr/Ms, Last Name, First Name, Address, Country, Date of birth, Place of birth), hereby cancel my subscription number xxx_XXXXX, concerning the insurance policy taken up on [date XX/XX/XXXX] through Insurte.
I certify that he has not been the subject of a request for coverage of a claim, that there is no claim in progress, that this insurance policy has not been used with authorities for a non-refused visa application, that the trip has not started and I know that I could not benefit from any guarantees.
[date XX/XX/XXXX] Signature"
For Visa Refusal please send us:
- All the pages of the visa refusal
- Copy of your Contract
- Copy of your Passport
You will receive your refund (on the bank card that was used for the payment) without fees within 3 to 15 days (depending on your bank).
Please contact us with your insurance subscription email.